Settlement Services AMES Australia Provide
The Humanitarian Settlement Program (HSP) promotes the skills and knowledge needed for people from refugee and humanitarian backgrounds to begin their new lives in Australia and to build their skills to participate in Australia’s economic and social life.
The HSP provides early practical support to refugees and humanitarian entrants on arrival and throughout their initial settlement period, generally for up to 18 months after their arrival to Australia.
Case Management Services
AMES Australia Case Management model consists of a number of sub-services. Depending on each individual refugee and humanitarian entrant’s needs, AMES Australia Settlement can draw on any of these:
Needs Assessment and Case Management Plan
Every client Humanitarian Entrant is assigned a Case Manager who does a needs assessment, then develops and implements a tailored case management plan in collaboration with the new arrival. AMES uses a strength based approach that builds on clients’ existing strengths to develop a settlement program that will have the greatest impact.
Case Managers also draw together a Care Team including the client, case manager and volunteer or proposer. Other service providers may be brought in depending on the services required for each case
Client Support Workers and Orientation Guides
AMES Australia’s Client Support Workers and Orientation Guides provide settlement support in clients’ own language, are from the same cultural background and often share the common experience of having a refugee history. Their work shows how refugees themselves can influence service delivery.
On Arrival Logistical Needs
Clients Humanitarian Entrants are met at the airport and transported to their initial accommodation. Upon arrival at their initial accommodation, AMES Australia clients are provided with information and assistance to enable them to function in their new environment — including provision of food or food vouchers for immediate needs.
Essential Registrations
Clients Humanitarian Entrants are assisted to register with Centrelink and Medicare, and open a bank account. Clients are connected with services relevant to their needs including school enrolment, AMEP, education, training and employment providers.
Health Services
Many clients Humanitarian Entrants arrive with immediate or ongoing health issues and are connected with health services early in their journey.
Orientation Program
The Orientation Program aims to equip clients Humanitarian Entrants with basic life-skills and to build clients’ self-confidence and ability to independently access support services in the future.
Accommodation Services
Clients Humanitarian Entrants who require assistance finding initial accommodation may be placed in short-term accommodation, and are provided with assistance to find longer term rental accommodation.
Some clients Humanitarian Entrants may require assistance to set up their new home. We assist by providing basic household goods. Click here **3 to read more about AMES Settlement Accommodation Services.